Privacy Policy

This Policy explains how we collect, use, store, and protect information relating to you ("User" or "you"), including personal data, when you access our games through web browsers, social networking platforms (such as Facebook), application platforms (such as the Apple App Store, Google Play, Windows Phone, BlackBerry World, or the Amazon Appstore for Android), or through our website at https://play.trizettosoftware.com.

If you have any questions about this Privacy Policy, please contact Cognizant TriZetto by email at [email protected].

Your Privacy Rights

You have the right to know, access, and influence how we handle your personal data. Your rights include, but are not limited to:

• Requesting access to the personal data we hold about you;
• Requesting correction of inaccurate or incomplete personal information;
• Requesting deletion of your personal data where permitted by applicable law;
• Lodging a complaint with the relevant supervisory authority if you believe your personal data has been processed unlawfully.

Data Retention

Please note that Cognizant TriZetto cannot determine whether you have removed the game from your device. Therefore, deleting the game from your device does not automatically result in the deletion of your personal data.

If you wish to obtain a copy of your personal data or request deletion, please follow the procedures described elsewhere in this Privacy Policy.

Types of Personal Data We Collect

Depending on how you use our games and services, we may collect the following categories of personal information.

Device Information

We may collect information relating to your device, including your IP address, device identifiers, and advertising identifiers.

This information is used to provide game functionality and related services. For games that contain advertisements, we may also use this information to display more relevant ads, unless you have turned off personalized advertising through your device settings.

Customer Support Information

When you contact our customer support team, we may collect and process any information you voluntarily provide, including technical information, account information, and details of your inquiry, solely for the purpose of responding to your request and improving our support services.

Geolocation Information

We determine your approximate geographic location based on your IP address, generally at the country and city level.

This information is used to provide localized content and enhance your gaming experience.

The following is a more detailed explanation of how we handle your personal data.

1. Who This Policy Applies To

This Privacy Policy applies to all individuals who use our games or otherwise contact us, including by email, telephone, or through our website at https://play.trizettosoftware.com.

2. Scope of This Policy

This Privacy Policy applies to Cognizant TriZetto's processing of personal data. The term "personal data" means any information that can directly or indirectly identify a natural person, whether used alone or in combination with other information.

It also includes any information that is considered personal data under applicable laws, including the General Data Protection Regulation (GDPR).

3. What Is the Legal Basis for Processing Your Personal Data?

Cognizant TriZetto processes personal data only when there is a lawful legal basis for doing so.

Legitimate Interests

Certain processing activities are based on our legitimate interests. For example, improving the games, providing personalized advertising, preventing fraud, and protecting our services from illegal activities. We rely on this legal basis only when our legitimate interests are not overridden by your fundamental rights and freedoms.

You have the right to object to any processing carried out on the basis of legitimate interests.

You may contact us at any time to ask how we have determined that our legitimate interests do not override your privacy rights.

Legal Obligations

We process certain personal data when necessary to comply with legal obligations applicable to Cognizant TriZetto. For example, financial records may need to be retained for bookkeeping, accounting, auditing, or tax reporting purposes.

Consent

When we request your consent for specific processing activities and you provide such consent, we will process your personal data only for the purposes for which consent was obtained. For example, this may include requesting your email address for purposes that require your consent.

You may withdraw your consent at any time. After withdrawal, we will cease any further processing based solely on that consent.

4. What Rights Do You Have?

Right to Object

Based on our legitimate interests, you have the right to object to the processing of your personal data based on your particular situation. If your objection is justified, we will stop processing the relevant personal data unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

You may also object at any time to our use of your personal data for direct marketing purposes, including profiling related to direct marketing. Once you object, we will stop such processing.

Right to Restrict Processing

You may request that we restrict the processing of certain personal data. For example, this right may apply when you believe the personal data is inaccurate, when you believe we no longer need the information for the purposes described in this Privacy Policy, or when you object to processing based on legitimate interests.

Right of Access and Correction

Upon your request, we will provide detailed information about how we process your personal data. This includes the categories of personal data we process, the sources from which the information was obtained, the purposes of processing, and the third parties with whom we have shared your personal data.

For repeated requests, we may charge a reasonable administrative fee. If the request is manifestly unfounded or excessive, particularly where repetitive, we may refuse to comply with the request as permitted by applicable law. We may also ask you to clarify the specific information you wish to access.

You also have the right to request correction of any inaccurate or incomplete personal information at any time.

5. Advertising

Some of our games display advertisements, including banner ads, interstitial ads, and rewarded video ads. In many of our games, advertisements can be removed through in-app purchases.

Watching rewarded video ads may also earn you in-game rewards, such as extra lives or other virtual rewards.

6. Advertising Identifiers

An advertising identifier is a unique identifier assigned by your device (such as a mobile phone or tablet) for advertising purposes.

Advertising partners use this identifier to deliver ads that are more relevant to your interests.

You can disable personalized advertising by turning off the advertising identifier in your device settings. The specific steps vary by device but can usually be found in the privacy section of your device settings.

Please note that turning off personalized advertising does not prevent ads from being displayed. Instead, ads will no longer be personalized based on your advertising profile and may therefore be less relevant to your interests.

7. How Long Will Personal Data Be Retained?

Cognizant TriZetto retains and uses your personal data for as long as your account remains active and until the purposes described in this Privacy Policy have been achieved.

Different categories of personal data are retained for different periods of time depending on the purpose of collection.

For example, while you continue to play our games, we may retain your contact information, account credentials, game history, and device information to provide game services and support future gaming experiences.

Payment-related information may be retained for longer periods when required to fulfill legal obligations, including bookkeeping, accounting, and financial reporting.

If you need further information about our data retention measures, you may contact us at any time.

8. To Which Countries Will Personal Data Be Transferred?

Your personal data may be transferred to and processed in countries outside your country of residence where we or our service providers operate.

Where required by applicable law, we will implement appropriate safeguards to ensure that your personal data is adequately protected during international transfers.

Your personal data may be transferred to companies located in countries within and outside the European Union (EU) that provide services on our behalf, enabling us to offer you the games and related services.

Countries outside the EU may not offer the same level of data protection as the laws of your country. When transferring personal data internationally, Cognizant TriZetto will ensure that appropriate safeguards are implemented to protect your personal data.

Such safeguards generally include contractual obligations based on the European Commission's Standard Contractual Clauses (SCCs) or other legally recognized transfer mechanisms, ensuring that recipients maintain privacy and security standards equivalent to those of Cognizant TriZetto.

9. Security

Cognizant TriZetto has implemented appropriate technical and organizational security measures designed to protect your privacy and personal data from unauthorized access, disclosure, alteration, misuse, or destruction.

Where possible, we minimize information that directly identifies you, such as your name or residential address.

However, we may collect information that could indirectly identify you, such as device identifiers, to provide services, maintain security, and enhance user experience.

10. Children

You must meet the applicable minimum legal age requirement in your country or region to use our games and services. The applicable minimum age may vary depending on local laws and regulations.

To the best of our knowledge, we do not knowingly collect personal information, request personal data, or provide personalized advertising from users who do not meet the applicable minimum age requirements.

If you believe that we have collected personal information relating to a user who does not meet the applicable minimum age, please contact us immediately so that we may investigate the matter and take appropriate action.

11. What Should You Do If You Have a Complaint?

If you have any concerns or complaints about how we collect, use, or process your personal data, or if you need further information, please contact us first using the contact details provided below or through the contact function within the game.

Where permitted by applicable law, you also have the right to lodge a complaint with the relevant supervisory authority or regulatory body, particularly in the country where you reside, work, or where the alleged infringement occurred.

12. Contact Information

If you have any questions, comments, or requests regarding this Privacy Policy or the processing of personal information, please contact Cognizant TriZetto by email.

Email: [email protected]

13. Updates

Cognizant TriZetto reserves the right to update or modify this Privacy Policy at any time.

If we intend to use your personal data for purposes materially different from those described in the Privacy Policy at the time of collection, we will provide you with clear and prominent notice before such changes take effect.

Such notice may be given through official website announcements, in-game pop-up notifications, or other appropriate communication methods as required by applicable law.